SUPPORT
FREQUENTLY ASKED
QUESTIONS
Need help with something? Here are our most frequently asked questions
GENERAL FAQs
Everything you need to know about the product and how it works. Can't find an answer?
What types of tea do you offer?
We offer a variety of unique blends, including black, green, oolong, and rooibos teas in both tea bag and capsule formats. Each blend is carefully crafted with distinct flavours to suit diverse tastes.
How do you source your tea?
While some ingredients are organically sourced, we focus on using high-quality, responsibly sourced ingredients. Please refer to each product page for specific details.
What is PHA in your tea capsules?
PHA (polyhydroxyalkanoates) is a plant-based, biodegradable material that safely decomposes in various natural environments, including marine settings, making it an eco-friendly packaging choice.
Are all of your teas vegan?
Yes, all our teas are 100% vegan. We use plant-based ingredients and natural flavourings with no animal-derived additives.
Are all of your teas gluten-free?
Yes, our teas are naturally gluten-free. While we take care to prevent cross-contamination, individuals with severe gluten sensitivities should consult us directly.
Do you have decaf tea?
Yes, we offer select decaf options for those seeking lower caffeine levels. Check our “Tea Type” section for the full range of available decaf blends.
What is natural flavouring?
Natural flavourings are pure extracts, essences, and oils derived from natural ingredients like plants or fruits, with no synthetic additives. These flavourings are allergen-free, rigorously tested, and compliant with Food Standards Agency (FSA) standards. They are used in small amounts to enhance flavour without altering the tea’s natural quality.
Why does the Coconut Chocolate Black Tea bag appear stained? Is it safe? Does it affect the flavour?
The staining on the tea bag is completely natural! It happens because the coconut flakes and cocoa nibs in the blend contain natural oils, which are easily absorbed by our plastic-free tea bags. Since our bags are made from fully biodegradable paper with no plastic barrier, they absorb these oils more readily, resulting in a light staining effect.
This won’t affect the flavour at all. The stain is only cosmetic and has no impact on the rich, smooth taste of your tea. Every cup still delivers the indulgent blend of coconut and chocolate as intended.
And yes—our tea bags are 100% safe and fully compostable. The staining simply reflects our use of real, natural ingredients and eco-friendly materials.
ABOUT OUR TEA
How should I brew your teas?
Each tea has a recommended brewing time and temperature listed on its packaging and product page. Generally, black and oolong teas need near-boiling water, while green teas should be brewed at slightly lower temperatures.
How should I store my tea?
To keep your tea fresh, store it in a cool, dry place away from direct sunlight and moisture. Our packaging is designed to protect tea quality, but an airtight container is recommended for extended freshness.
BREWING AND STORAGE
Are your tea bags compostable?
Yes, our Paper Hanging Tea Bag Wrap is made from 88% unbleached paper, 3% aluminium, and 9% water-based coating, offering a plastic-free, home-compostable packaging solution without compromising freshness or quality.
Is your PHA tea capsule compostable?
Our PHA capsules are certified compostable in various environments, from home composting to marine settings, allowing you to dispose of them sustainably.
Is there any plastic in your teas?
Our teas are completely free from plastic. DE1 proudly announces that our freeze-dried tea powder capsules are a home-compostable, zero-plastic tea innovation. Our tea bags are biodegradable, making us the first brand in the UK to offer these sustainable options.
Inspired by the belief that great tea shouldn’t cost the Earth, we're committed to authentic eco-innovation, with packaging engineered to disappear back into nature.
SUSTAINABILITY
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary by location. For details, visit our shipping information page at checkout.
What is your return policy?
We accept returns for unused, unopened products within 30 days of purchase. If there’s an issue with your order, please contact our support team for assistance.
What is your exchange policy?
We accept exchanges for unopened, unused products within 30 days of purchase. If there’s an issue with your order or you wish to make an exchange, please contact our support team, and we’ll be happy to assist.
Do you offer free delivery?
Yes! We offer free UK delivery on all orders over £45.
When can I expect delivery?
We dispatch your order within 48 hours. Once it’s on its way, it will be delivered via Royal Mail’s 48-hour tracked service.
Which courier do you use?
We ship all UK orders using Royal Mail 48-hour tracked delivery for reliable and timely service.
How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with your tracking number, so you can follow it every step of the way.
SHIPPING AND RETURNS
Do you offer a first-purchase discount?
Yes! New customers can enjoy a discount on their first purchase by subscribing
to our newsletter.
DISCOUNTS
My order is a gift – will there be prices on the delivery note?
No, our gift orders arrive without prices on the delivery note, so you can gift with confidence.
My order is a gift – can I add a gift message?
Yes! You can include a personalised gift message at checkout, making your gift extra special.
GIFT
CONTACT US
How can I get in touch?
If you have questions or need assistance, please contact us at hello@de1tea.co.uk. Our support team is here to help!